Researcher Mohammed Ali Ali Hassan Ja’eel was awarded an Executive Master’s Degree in Public Administration for his thesis titled: The Impact of Implementing the Quality Management Standard ISO 9001:2015 on Organizational Performance: Yemen Standardization, Metrology and Quality Control Organization as a Case Study, which was submitted to the Center for Public Administration– Sana’a University. The MA defense was held on Thursday, October 15, 2026.

The MA Viva-voce Committee, which was formed based on a resolution issued by the Graduate Studies and Scientific Research Council, consisted of the following:

·Assoc. Prof. Ali Abdullah Al-Awadhi – Internal Examiner and Chair.

·Assoc. Prof. Tawfiq Musleh Al-Sanbani – External Examiner and Committee Member.

·Assoc. Prof. Munther Ahmed Ishaq – Supervisor and Committee Member.

The research aimed to examine the impact of implementing the ISO 9001:2015 quality management standard on organizational performance at the Yemen Standardization, Metrology and Quality Control Organization‎ in the Capital Secretariat­– Sana’a. It focused on assessing the level of implementation of the standard and its impact on enhancing organizational performance efficiency.

The research reached a number of key findings summarized as follows:

  1. The impact of implementing ISO 9001:2015 on organizational performance at the Authority was rated high, with a mean score of 3.14 out of 5.
  2. The level of implementation of the risk management dimension at the Authority was high, with a mean score of 2.99 out of 5.
  3. The level of implementation of the leadership dimension was high, with a mean score of 2.96 out of 5.
  4. The level of implementation of the continuous improvement dimension was rated good but requiring further enhancement, with a mean score of 2.79 out of 5.
  5. The Authority’s overall organizational performance was rated high, with a mean score of 2.97 out of 5.

In light of these findings, ‎the researcher presented several recommendations aimed at strengthening the effectiveness of quality management implementation and improving organizational performance, including:

  1. Promoting the shift from formal compliance to the effective institutional implementation of ISO 9001:2015.
  2. Strengthening risk management as a key driver of organizational performance.
  3. Institutionalizing continuous improvement as a sustainable organizational process.
  4. Developing effective leadership practices within the framework of quality management standards.
  5. Promoting customer satisfaction as a tool for improving performance.
  6. Taking organizational differences into account when implementing quality management standards.
  7. Establishing an integrated organizational performance evaluation system

The thesis defense was attended by faculty members, researchers, students, and interested participants as well as the researcher's colleagues and family members.